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Dewald S

1 reviews | Active since May 2017

10 Sept 2017, 19:15

ABSA is *****ing customers money.

For the past few months weird EFT's go from my account and my account has been Emptied out now for the second time. I lost a total of about R150 000. I have a couple of ***** cases with police were ABSA ***** inform me evertime that the ***** case is close me as client have to get a court order so that ABSA can investigate it THIS IS THE SERVECICE PRIVATE CLIENTS IS GETTING. So the police advice me to do EFT refersals and see how much money i can trie and recover to survive so long till the police finish theire investigation. so i send email to ********** as adviced but they do not even respond to theire emails or wen they respond oops sorry 30 days is past.out of 80000 eft;s that was made they only did 10000 refersal. Tomorow i will be contacting cart blance huisgenoot DA and will be flooding social media not even my Banker or any one from Absa try's to assist me They changed EFT's to be approved by your banking app evertime but the weekend my last R7000 was taken from my account and gues what no approve it message received evertime wen you submit a ***** case and ask them to show that you received aprove it message they just say sorry we can not supply it even us made valid transactions ofer the weekend with out receiving aprove it messages

0
Replies (2)
Absa
Absa's reply11 Sept 2017, 14:48
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

DS
Dewald S's update11 Sept 2017, 16:17
Reviewer Update
Respond from ABSA ME AS CUSTOMER NEED TO GET COURT ORDER FOR THEM TO SEARTCH FOR MY MONEY THE DO NOT EVEN WANT TO TRY TO REVERSE MY EFT'S as i have 30 days to do this they just wait for 30 days to past then says sorry Good day, This matter was already investigated under Case Ref No. ********** - Customer : MR DEWALD STEYN ID *************************** The Bank has explained the process and procedure in detail to you and we remain with same. We trust that you understand the reasons for our decision as indicated above. If you are still dissatisfied, you are however entitled to pursue the matter further through the Ombudsman for Banking Services. The details of the Ombudsman for Banking Services are as follows: Telephone : ********** Fax : ********** Share call : ***E-mail : ********** Website : www.obssa.co.za Postal address : PO Box 5728 Johannesburg 2000 Kind regards Pravesh Bejay | Specialist Case Manager | Customer Care: Complaint Resolution Suite | RBB Tel +27 (0)11 ********** | Email: ********** 3rd Floor Barclays Towers West, 15 Troye Street, Johannesburg, 2001 Respect | Integrity | Service | Excellence | Stewardship Helping people achieve their ambitions – in the right way Please consider the environment before printing this email