ABSA is so useless on every level and every division.

So far every single one of my reviews is for ABSA and they never fail to disappoint. Whether it's their private bankers who couldn't care less or it's their insurance division who cannot get off there backsides to assist, its become my standard expectation that ABSA staff is so utterly useless at every level and in every division that they may as well nationalise it because it's already on par with SOEs. I have 2 complaints today. Firstly, you managed to delete every one of my beneficiaries. EVERY.SINGLE.ONE. This means that someone actually had to do something. Amazingly, they fought through their sheer laziness to do something even more stupid. And secondly, after getting a snotty automated email about the insurance proof of my property which I responded to within 24 hours, they couldn't be bothered to acknowledge receipt after 3 weeks. It took me 24 hours and still counting for you. And I know I'm going to get some generic response from some untrained customer desk jockey and possibly a call. And I fully expect it to be like last time where their customer "service" agent proceeded to tell me why it's my fault they couldn't deliver me a card and then put down on me.

ABSA, you have been so useless on so many levels for so long (check when my first complaint was), it's no surprise that you bleed customers to every other bank. I would provide a reference number if you bothered to include one in your emails.