ABSA is so disappointing

I got an sms to state that my debit card is expiring in 30 days and i should go replace it, sms was received on the 2nd Feb no costs were mentioned on the sms. I made my way to the Menlyn branch on the 6th Feb, I cannot remember the name of the lady that assisted me but she destroyed my old card issued me with a new card and never mentioned that they will be a cost involved. I tried to use the card at a retailer only to be told that its declined i checked my statement and noticed a R100 replacement fee cost. Why would you charge a client for a replacement cost of a card if its expiring? i mean its not lost or ******. Why was this not mentioned to me, if it was i was definitely going to cancel the account, i bank with Nedbank and they don't charge for replacement card which makes sense, my card was not ****** or lost. Please refund my R100.00 that you took without my permission.