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sylvia M

1 reviews | Active since Sept 2011

22 Jun 2020, 16:06

ABSA is robbing people, worst bank ever!!!!!!!

I have a huge problem with ABSA Bank, when you open an account with them... you are not informed about the hidden fees/charges that they "*****" from your account... and then they keep on sending you sms's about your account being overdrawn, worst part of it, if you attempt to give them a call, you don't get any help, all you get is the consultant hanging up on you...Is this the service ABSA is giving to its clients????? I really trusted ABSA but now I'm frustrated... I hope the time has come for me to close the account with the bank that is robbing people!! Shame on you ABSA bank, your service is PATHETIC!!!!!

As a client, I wrote an email to ABSA with the hope of getting assistance, below is the other part of the letter:

"Please can you advise what the admin fee charge is for that is charged on my account? I do understand that there is a service fee of R 109,00 that I have to pay monthly and that I have to pay R 8,50 for declined fees (Insufficient funds) or returned/unpaid debit orders!!! This is on you pricing guide!! But my issue is why I have to pay a ridiculous amount every month"

This admin fee and an extra R100 is charged every month and it's done immediately after they deduct the previous one, they claim you owe them. What makes them happy is just deducting/*****ing your money because they can! Where on earth do, we get the money from ABSA?

Do you think we dig it somewhere from the garden?

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Replies (1)
Absa
Absa's reply23 Jun 2020, 09:47
Official
Dear sylvia Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care