Absa is ridiculous with no explanation

This is my second experience of the exact same process (happened in January) i was doing a cash deposit on the 27th when the light's had switched off casuing my money to get stuck in the atm. I now have to go through the same process of waiting for my money. I acknowledge it was not the banks fault but like i had mentioned in my previous review absa needs to form a new process wereby you do not have to wait 7DAYS for your money. 24hours is more than sufficient. Im now sitting with a case number waiting for someone to get back to me. I did email the assistant who helped me out the previous time and no reply. Its easter weekend and we are relocating homes. The money that was deposited was money for moving expenses aswell as for the long weekend. Absa does not take into thought the clients urgency. When its time for them to deduct bank charges its done immediately. But when it comes to the clients money theres always a waiting period.i am 100% closing my account as soon as my money is into my account.