ABSA Is Refusing to Release the Car Documents of Our Late Father’s Fully Paid-Off Vehicle

Our late father settled his vehicle finance with ABSA in late 2024 and accidentally paid more than the required settlement amount. He was also charged a courier fee for the delivery of the original vehicle documents.

Sadly, he passed away in May 2025 while still waiting for ABSA to refund the extra money and send the original documents. More than a year later, these issues are still not resolved.

What makes the situation even more frustrating is that, after charging him a courier fee, we are now being told that they do not deliver to his area. The extra money has still not been refunded to the designated account. The *********** employees continue to request the same documents repeatedly, communication is very difficult, and it is almost impossible to get assistance over the phone. Their email response clearly shows they are not even reading the message or even bother to check the attached documents before responding.

This has been a very stressful and disappointing experience, no one wants to grieve and deal with this unnecessary drama. You will pay for lawyers on matters that a phone call can fix with another Bank that has competent workers, PLEASE CAREFULLY CONSIDER OTHER OPTIONS BEFORE FINANCING A VEHICLE WITH ABSA.