TD
Terence D
1 reviews | Active since Sept 2019
02 Dec 2019, 15:14
ABSA IS PATHETIC, the worst bank ever.
I HAVE NEVER HAD SUCH A STRING OF BAD EXPERIENCES LIKE I HAVE HAD WITH ABSA BANK RECENTLY. Now ABSA had gone and handed me over to attorneys for an overdraft that I paid off a year ago. They have charged me R100 penalty for exceeding my OD limit which was caused by the fact that ABSA forgot to charge me bank charges and debited me with 3 months of bank charges all in one go. Hence the OD being exceeded. I am sick and tired of the disgusting service from ABSA and their bank charges are a total *******. I strongly suggest that nobody banks with ABSA as it is wat too expensive and the service is **********.
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Replies (1)Absa's replyOfficial
03 Dec 2019, 15:25 Dear Terence
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply03 Dec 2019, 15:25
Official
Dear Terence
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
