CE
Chris E
1 reviews | Active since Oct 2021
18 Jan 2022, 09:05
Absa is pathetic handling estate,
Absa was suppose to handle my dads estate after he passed away in October 2020. After numerous calls and emails we were told they are not interested as it is to small. They informed us that they appointed a Smith person as executor that they believed was my dads son in law. We do not know such a person and Absa refuse to fix their mistake. It is the worse service I ever received from an financial institution. To top it all we requested them to sign over executor ship to myself in 2020 already.
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Replies (7)0
Replies (7)
Absa's replyOfficial
18 Jan 2022, 11:10Dear Chris Ebersohn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care
Absa's reply18 Jan 2022, 11:10
Official
Dear Chris Ebersohn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care
CE
Chris E's updateReviewer Update
18 Jan 2022, 12:47I received feedback via email from Rezona requesting my late dads ID number. I send it, so now we will see if I need to speak to various people that are unable to assist, if you get to speak with someone, or get ignored as it seem that is the norm at Absa.
CE
Chris E's update18 Jan 2022, 12:47
Reviewer Update
I received feedback via email from Rezona requesting my late dads ID number. I send it, so now we will see if I need to speak to various people that are unable to assist, if you get to speak with someone, or get ignored as it seem that is the norm at Absa.
Absa's replyOfficial
18 Jan 2022, 14:02Dear Chris Ebersohn Thank you for your posting.
Our office received the information and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Our office received the information and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply18 Jan 2022, 14:02
Official
Dear Chris Ebersohn Thank you for your posting.
Our office received the information and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Our office received the information and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
CE
Chris E's updateReviewer Update
18 Jan 2022, 14:24Thank you very much.
CE
Chris E's update18 Jan 2022, 14:24
Reviewer Update
Thank you very much.
Absa's replyOfficial
18 Jan 2022, 15:36 Dear Chris Ebersohn Thank you for your posting.
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care
Absa's reply18 Jan 2022, 15:36
Official
Dear Chris Ebersohn Thank you for your posting.
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care
CE
Chris E's updateReviewer Update
19 Jan 2022, 16:28What a joke???? I heard it all now....Paula Van Graan from Absa send me an email, explaining they signed the estate over to a Leslie Smith. even give a telephone number for said stranger that is a digit short!!!! Said I can take it further with the court as they reported and handed over already in March 2021. this now despite the fact that we have been phoning Absa at least twice a month and now this come to light. Absa ALSO PLEASE EXPLAIN TO ME WHY MONEY ARE GOING OUT OF MY LATE FATHERS ACCOUNT EVERY MONTH?????!!! I am soooooo upset!!!
CE
Chris E's update19 Jan 2022, 16:28
Reviewer Update
What a joke???? I heard it all now....Paula Van Graan from Absa send me an email, explaining they signed the estate over to a Leslie Smith. even give a telephone number for said stranger that is a digit short!!!! Said I can take it further with the court as they reported and handed over already in March 2021. this now despite the fact that we have been phoning Absa at least twice a month and now this come to light. Absa ALSO PLEASE EXPLAIN TO ME WHY MONEY ARE GOING OUT OF MY LATE FATHERS ACCOUNT EVERY MONTH?????!!! I am soooooo upset!!!
Absa's replyOfficial
20 Jan 2022, 13:11Dear Chris Ebersohn Thank you for your posting.
Our office takes note of your further concerns raised and is busy with the investigation on the matter.
Kind regards,Rezona Louw Group Customer Care
Our office takes note of your further concerns raised and is busy with the investigation on the matter.
Kind regards,Rezona Louw Group Customer Care
Absa's reply20 Jan 2022, 13:11
Official
Dear Chris Ebersohn Thank you for your posting.
Our office takes note of your further concerns raised and is busy with the investigation on the matter.
Kind regards,Rezona Louw Group Customer Care
Our office takes note of your further concerns raised and is busy with the investigation on the matter.
Kind regards,Rezona Louw Group Customer Care