Absa is PATHETIC!!!!!!

i called Absa in June advising that i would like to change my debit date i spoke to a consultant who advised that she has changed the date as requested , a month later i called Absa again advising that the consultant i spoke to made the debit date the 26th when i had told her that i get paid on the 27th the gentlemen i spoke assured me that it wont be a problem as the bank uses the Naedo system and that all is fine ,3 months later i made another call to the bank *****ing that i was not debited for the month of November to my surprise the consultant informs me that Absa has not debited me for 3 months she advised that the consultant i spoke to the first time made a mistake and cancelled the debit order instruction and made it a cash payment i requested for the issue to be investigated and for it to be escalated to a manager. to my surprise while waiting for the manager to call me i get a call from Petro that i need to make a payment of R 9600 immediately or the car will be repossessed. Is this customer service? firstly i called Absa they didn't bother to call me and yet they have collections dep who should have advised of no payment was received now they making it my fault and shifting the blame on me. I want this sorted i want Absa to resolve this matter they need to call me and make arrangement as they should have done so initially, what kind of Company does this???they do not care about the customers to them its all about Money! i have been paying for this car since 2014 and they go and do this after so many years of being a loyal client!