Absa is PATHETIC!

Absa doesn't even deserve one star!!!!!! Absa Vehicle Finance I have to phone them due to my debit order that haven't gone off in time (this is a fault from their side). They said because my debit order is on the 31ste it will go off on the 1st. Today is the 2nd an still the payment didn't go of so I phoned then and this happened!!!!!!! They tell me I don't have insurance on my vehicle and that they took matters into their own hand and took out insurance on my behalf. Without even phoning me to take it up with me. Not even a phone call to ask if I can provide them with proof of insurance. And on top of it all I spoke to the most rude consultant you will ever come across. She is so unprofessional she drop the phone in my ear. This is really poor service. And unprofessional. I am DISCUSTED with Absa and their poor service.