EK
Eugene K

1 reviews | Active since Jun 2014

15 May 2020, 18:46

Absa is pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CRAbsa you bunch of bananas are a joke, firstly i complained about your service in connection with payment relief for my vehicle with you which you guys turned down but wesbank approved with the same documents you saying i dont qualify i need to be dead before i get payment relief " I only had 2 installments left". Then after some time goes by you guys try and phone and apologize for the poor service delivery and I basically tell you to go stuff yourself and I settle the vehicle in full on the 12 of May. Then on the 15 of May i receive money for loose work I have done seeing I am now jobless and you guys debit my account for a vehicle that's been paid off. You are lucky you are closed now and i can't speak to a consultant because that consultant would have to go see a priest and exorcist, I am ****** boiling right now can't you people do anything uckan thing right. I had the same problems with payment relief on my bond. Don't phone me on Monday you will phone me tomorrow and the debit will be returned tomorrow point.

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Replies (1)
Absa
Absa's reply18 May 2020, 16:21
Official
Dear Eugene wolfaardt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care