ABSA is Pathetic

I have been without a ABSA bank card for over a year now! I have been to ABSA on numerous occasions to have my bank card activate - every time they tell me that the card is active and working and EVERY TIME IS ISNT!! I phoned ABSA support regarding this and the woman advice to me was "Just do a cash send to yourself ma'am". For a year I have paid the ridiculous fees to do cash sends to myself if I needed my OWN money because eveytime I go to ABSA they never sort the problem!!!!