PB
Pieter B

1 reviews | Active since Sept 2014

23 May 2018, 17:27

Absa is pathetic!

Absa - Voortrekker rd. branch, Alberton. I visited them on 22/05/2018 and complained to the teller at the pensioners/disabled people, as I am disabled, about the fact that my internet banking is not working and the teller said she could not assist me. I reported this to the branch manageress and was told that she will sort it out. I went home and realized that it is still not working and I had to return on 23/05/2018 and as I and other pensioners were waiting the teller closed her teller as it was lunch time. I reported this to the branch manageress again and I had to leave the bank before I broke windows. I am concerning moving all my accounts to another bank. After I left and phoned ***and the telesales person on the other side could not stand that I am not a happy person and cut the call. I really think Absa's personal touch is pathetic and I will move my assets to another bank.

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Replies (1)
Absa
Absa's reply24 May 2018, 15:17
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd