ABSA is pathetic!!!

I app**** for a credit card.The cards was made out to my ****en name although I app**** with my new surname after being married.I was contacted to collect the card and on arrival the card was not at the branch.The second time I was contacted and on arrival my surname on the card was my ****en name.I cancelled the credit card verbally as I had not signed for any credit card to confirm the account.Eastlands branch then destroyed the credit card and the petrol card.I never signed for any cards or confirmed any account activation.I received an email that I now owe Absa money!!!!! How is that possible????? The service was absolutely pathetic from the beginning and ABSA is pathetic with no service delivery!!!!!!