ABSA is only for ABSA

I stopped my credit card on the 7th of October due to suspected *****. The agent was told quite clearly by me to send my card to a specific branch. When I went to collect I was told the branch I was at the wrong branch. I called from the branch to get help and after waiting for more than 20 minutes eventually put the phone down. This agent couldn't even be bothered to check to see if I still wanted to hold. I wonder how many calls he answered while keeping me on the line while I supposedly waited for the team leader. Lackluster staff, from start to finish just general apathy, inefficient and definitely not client centric. Even knowing the calls are monitored and I am in the right with ABSA messing up means nothing. I'll still have to call back, I'll still have to hold for an agent and then ask for my card to be rerouted and still wait another week before I can fetch it. All the while my account is frozen and I can't access my money.