Absa is on another level of incompetence

When I Opened my accounts early this year I have had nothing but big issues with the bank. When my accounts were opened in March for some reason 3 cheques accounts were opened. I called, went to the branch and struggled to get the other accounts closed as they were unused and getting interest charged on them.

I was advised that if I buy flight tickets on the app I will get 30% cash back. That has not happened because one of the many unused accounts opened were on a minus Because of the monthly fee. I made calls again to get it closed and explain that I want my 30% cash back.

Yesterday I received a call to help close one of the cheque accounts that I currently do not use. However the lady did not mention that by doing so it will block me from my app access. I am stuck with bills unpaid , I need to book flights today but O can’t do that as my account has been blocked.