JG
Joe G
1 reviews | Active since Sept 2017
09 Dec 2020, 23:59
ABSA IS NOW TAKING OUR SASSA MONEY
I opened a business account before covid19 hit us then there was no work no money so I app**** for the covid19 grant. Which I was approved for but you take all that for bank charges. Is this a damn joke. And you have the cheek to call me and ask me when is Sassa paying again. I have spoken to 3 different people 2 on the phone and one at the branch. So the branch says its possible to convert the account to a normal savings account with the same account number. But nooooo when I call and say this the lady had a bad attitude and told me the bank will just wait for my grant to cover the bank charges. You people are heartless and ruthless to poor people.
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Replies (3)
Absa's replyOfficial
10 Dec 2020, 08:23Dear Joe Govender Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply10 Dec 2020, 08:23
Official
Dear Joe Govender Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
JG
Joe G's updateReviewer Update
10 Dec 2020, 09:39Please tell me how are you investigating this since you don't have me details and did even bother to ask for it. This automated message is bull****????
JG
Joe G's update10 Dec 2020, 09:39
Reviewer Update
Please tell me how are you investigating this since you don't have me details and did even bother to ask for it. This automated message is bull****????
Absa's replyOfficial
10 Dec 2020, 12:10Dear Joe Govender Thank you for your posting.
We have your account number on record.
Kind regards,Rezona Louw Group Customer Care
We have your account number on record.
Kind regards,Rezona Louw Group Customer Care
Absa's reply10 Dec 2020, 12:10
Official
Dear Joe Govender Thank you for your posting.
We have your account number on record.
Kind regards,Rezona Louw Group Customer Care
We have your account number on record.
Kind regards,Rezona Louw Group Customer Care