ABSA IS NOT RESPONDING TO MY APPLICATION FOR A PAYMENT HOLIDAY DESPITE PROVIDING ALL THE INFORMATION THEY REQUESTED: Case Reference DQC***5

ABSA IS NOT RESPONDING TO MY APPLICATION FOR A PAYMENT HOLIDAY DESPITE PROVIDING ALL THE INFORMATION THEY REQUESTED: Case Reference DQC***5 I am an ABSA Private banker. I app**** for the relief for the COVID relief for my private facility loan. I have been sent back and forth since 30 March until now. I have been made to complete and sign form after form. When I follow up for the response I am told eeeh we are working on skeleton staff and therefore I should wait for the feedback. Their policy states that they take 14 days to respond and now we have passed the 14 days and we are approaching another debit order cycle. Honestly, for a private banker why should I be sent from pillar to post like this??? How long does it take to review an application honestly?? When will I get a response? This is really disturbing!!!!!!!!!!!!!!!!!!!!!