JE
Jacob E

1 reviews | Active since Jan 2014

04 Apr 2024, 13:26

Absa is not POPIA compliant

I am quite upset about the fact that my personal details have been provided without my consent to a 3rd party. I am receiving calls from a Debt review company by the name of MBD debt solutions is constantly phoning me for another clients debt. I am quite sure that you had the legal right to provide YOUR clients detail to them but that arrangement should not have included my detail. Please remove my detail from your systems and since I am not allowed to contact MBD and obtain your clients information, I would appreciate it if you could contact them and request them to please stop phoning me.

I spoke to various callcenter agents that was unable to assist me. The last agent that I spoke to flatly refused to supply me with Absa's information officers detail or even a complaints department. te only offer she made was for me to send a mail to consumerobs@absa to get a case number.

0
Replies (1)
Absa
Absa's reply04 Apr 2024, 14:25
Official
Dear Jacob
  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***6. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
  
RegardsPravesh BejayCustomer Value Management