PG
Pierre G
1 reviews | Active since Mar 2009
17 May 2023, 12:04
Absa is not online transaction friendly
I'm using my valid Absa Visa credit card trying to make a purchase on a very well known website udemy.com, but Absa does not play nicely. Absa fails the transaction and sends me the following SMS:
Absa: Jou herhalende betaling is geweier omdat jou kaart wat met **7028 eindig, verval het. Teken asb op aanlynbankdienste aan om betalingsbesonderhede op te dateer of besoek enige tak. Gem FDV/NCRCP7
My details are entered correctly and the card only expires years from now.
Absa is really going downhill fast and will lose a lot of customers if they can't fix their digital channels ASAP.
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Replies (2)
Absa's replyOfficial
17 May 2023, 13:00Dear Pierre La Grange
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Absa's reply17 May 2023, 13:00
Official
Dear Pierre La Grange
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
PG
Pierre G's updateReviewer Update
18 May 2023, 10:53Another issue: Absa rewards never rewarded me for completing my challenge last week. Second time this week that Absa is costing me money.
PG
Pierre G's update18 May 2023, 10:53
Reviewer Update
Another issue: Absa rewards never rewarded me for completing my challenge last week. Second time this week that Absa is costing me money.