SS
Shashi S
1 reviews | Active since Jul 2011
12 Apr 2024, 09:18
ABSA is not helpful
I needed a bank guarantee done for R750k. I called ABSA and they were not able to let me know what the bank charges are till I go to a branch and fill out forms. Terrible service.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
12 Apr 2024, 10:00Dear Shashi Sewpersadh Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
Absa's reply12 Apr 2024, 10:00
Official
Dear Shashi Sewpersadh Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
16 Apr 2024, 13:47Dear Shashi Sewpersadh
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office by close of business 16 March 2024 with clear details of your guarantee request and which branch you have been dealing with.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office by close of business 16 March 2024 with clear details of your guarantee request and which branch you have been dealing with.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply16 Apr 2024, 13:47
Official
Dear Shashi Sewpersadh
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office by close of business 16 March 2024 with clear details of your guarantee request and which branch you have been dealing with.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office by close of business 16 March 2024 with clear details of your guarantee request and which branch you have been dealing with.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL