BN
Boitumelo N
1 reviews | Active since Sept 2016
02 Feb 2022, 08:39
Absa Is Not Fair
Absa is unfair.I asked for insurance terms and why my instalment went high and I never got an answer since last year. What are my insurance terms ans I done have documents for them. why did u increase my instalment withou letting me know two years back. No one has contacted me.Cases Vanish on your CRM. This is a ****** bank
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
02 Feb 2022, 10:55 Dear Boitumelo Nokeri
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation as the provided Id number seems to be incorrect. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation as the provided Id number seems to be incorrect. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply02 Feb 2022, 10:55
Official
Dear Boitumelo Nokeri
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation as the provided Id number seems to be incorrect. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation as the provided Id number seems to be incorrect. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
BN
Boitumelo N's updateReviewer Update
02 Feb 2022, 11:00***
BN
Boitumelo N's update02 Feb 2022, 11:00
Reviewer Update
***
Absa's replyOfficial
02 Feb 2022, 16:21Dear MR BT NOKERI
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***4 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***4 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply02 Feb 2022, 16:21
Official
Dear MR BT NOKERI
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***4 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***4 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,