RT
Ricky T
1 reviews | Active since Oct 2021
07 Oct 2021, 09:58
ABSA IS NOT CUSTOMER FOCUSED
How is it good customer service to close down the Gonubie branch and then only have ONE consultant at your Beacon Bay branch. Stop refering your clients to the Banking App. My 79 year old father can't navigate the internet.
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Absa's replyOfficial
07 Oct 2021, 14:13 Dear Ricky Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply07 Oct 2021, 14:13
Official
Dear Ricky Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,