ABSA, is NOT committed to give exceptional service

WOW ABSA, you have disappointed me on a completely new level. I sent a query to both your action line (ticket number ********** 0) and your ABSA email address ( reference number C_ ********** 9) and not one response. This shows me how much you value your clients or rather how much you do not value your clients. Your template in your automated response "At ABSA, we are committed to giving you exceptional service" should change to " At ABSA we only care about high network clients" How on earth does it take so long to answer a query??????????????