Absa is not as it used to be and can’t be trusted when it matters

This is hard for me to write as l have been banking with absa for 14 years and extremely disappointed with this kind of service. I app**** for a loan in the 27th of September and got a text the loan was successful and the text told me how much lam getting for how long and how much l will be paying in instalments as l was closing another account as well. . l needed to send 3 months payslip with my ID which l did immediately as this money is needed for an emergency. They said l must wait for a case number then call back with it so lam helped which l did again waiting for hours on hold. Days went by I went into my internet banking and saw the money had been put as an advance so naturally l called my bank was on hold for hours only to be told that not to worry the consultant will call me back. I have been calling them and not even getting any resolution and no one till today has called me back but it still shows online the money is still in advance . Iam so hurt to be let down by a bank l have loved and trusted when l needed them the most . Iam sad l will be changing banks and urge everyone to not fall into the trap l did but trusting that your history with the bank means something as till this very moment absa hasn’t even bothered to get back to me nor the consultant and when l call l get told l will will be called back. So sad what a let down