LW
Laura W

1 reviews | Active since Nov 2013

09 May 2020, 09:46

ABSA is not a safe place to keep your money

It all started on the 27th of December 2019 when I had ********** transactions on my ABSA petrol card, I then cancelled the card and after an investigation had most of the money refunded to me, I then contacted the credit card division to cancel my credit card to which the petrol card was linked to no avail. Then in April I noticed that for 5 months I had been paying for a petrol card that I no longer had and there had been further ********** transactions on the petrol card that I no longer had, so I called again on the 24th of April and was given a new reference number and the case was escalated, I logged in this morning only to find that there have been more ********** transactions on my non existent petrol card. I am now at the point where I am going to contact the ombudsman of this is not resolved now. I went to two branches this morning only to be informed at the second branch that ABSA is no longer open on Saturdays. I want all my charges for my non existent card reversed and all the ********** transactions reversed and I want the account closed!

0
Replies (3)
Absa
Absa's reply11 May 2020, 10:57
Official
Dear Laura Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care
LW
Laura W's update11 May 2020, 13:40
Reviewer Update
Hi Rezona, thank you for contacting me, but ********** transactions are STILL coming off my account in another province AS WE SPEAK, after having cancelled the card and trying to close the account 5 MONTHS ago and after endless communition with ABSA. This needs to be prioritised.
Absa
Absa's reply11 May 2020, 14:35
Official
Dear Laura

Thank you for your posting.

Our office is busy with the investigation on your matter and will provide you with feedback once our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care