ABSA IS NON-RESPONSIVE TO QUERIES

This service makes absolutely no sense. Firstly my bank card stop working for no reason. The branch in Woodstock re-issued a card but can't explain why my card stopped working.

Then an eft made was not processed as it was accidentally made to the beneficiary's US Account. So the branch cannot process a reversal and I need to email ***. However they do not acknowledge receipt - no auto-response with a reference number - no response to follow up emails??? What now ABSA, what now?