absa is NO GOOD!

Good day on 2020-01-21 I sent an e-mail to absa *** requesting my account to be closed. I never heard back from ABSA, so I called the call centre, they informed me that I should go into the absa branch to close the account. I asked the Call Centre Agent why could they not just respond to the e-mail stating that I should go in physically. My account Balance was R0-00 as I was to close the account. I work from 7 am till 4 pm daily and most weekends, so I went to the bank on 2020-02-04 to close the account, just to find out that my balancing owing ABSA is almost R1000. from my account being R0-0 to almost R1000.00 and its all for internal debits. admin charges and penatlies, the lady that assisted me at ABSA put me aside to phone the call centre and ask for pay off , the Call centre agent said that even if I pay R250.00 or R100 or whatever amount the penalties will keep running also the admin fees etc. so the account will keep going up and up... I want absa to close my account, due to ABSA not responding to their e-mails , I was charged for their internal fees.... My internet Bank fees is R594.25 wich is insane, I am prepared to pay that amount, but not the rest... I request ABSA to clear these amount as I requested them to close the account prior to them debiting all their internal debits, and If ABSA had told me earlier that I had to go in, If they had the decency to reply to e-mails , this would not have happened. I am willing to pay my insane amount for Internet bank fees, but the rest NO. I want my account closed. URGENTLY