ABSA is misleading customers

I am extremely disappointed with Absa Investments at the Boksburg branch. My mother went there to invest her money, and we specifically asked about the benefits upon her passing. We were assured that, because the investment had beneficiaries, the money would not be part of the estate and would be paid out within 15 working days. We are now on day 77, and despite numerous follow-ups, there has been no resolution.

Absa has not delivered on its promises, and it feels like they mislead customers to gain more investments. I have been an Absa customer since 1985 (then Volkskas), but I am seriously considering moving all my accounts, including my bond, credit card, and current account, away from Absa. I have already moved my will to another institution.