BM
Bianca M

1 reviews | Active since Feb 2014

11 Feb 2017, 14:01

Absa is making empty promises and taking money from clients

<p>My daughter subscribed to the student reward program, which has become anything but rewardfull. </p> <p> </p> <p>On the 8th of January, I paid R300 for a busticket. When I wanted to confirm the booking with the bus company they informed me that Absa discontinued the services. They told me that I should speak to Absa directly for a refund. </p> <p> </p> <p>I have phoned the client service hotline, and they promised to phone me back within 48 hours. Obviously that has not happened. </p> <p> </p> <p>I have tried to phone Absa numerous times and send numerous emails. Nobody is willing to help and I lost money for something I did not receive. </p> <p> </p> <p>This is a form of *****ing. It has been more than a month. I would like Absa to give back my money. </p> <p> </p> <p>This is some of the worst communication and service I have ever experienced. </p> <p> </p> <p> </p>

0
Replies (5)
Absa
Absa's reply13 Feb 2017, 09:31
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply13 Feb 2017, 10:18
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your daughter's account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply14 Feb 2017, 09:34
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

BM
Bianca M's update16 Feb 2017, 12:11
Reviewer Update

Five days have passed and we have not received any feedback. What is going on?

Absa
Absa's reply16 Feb 2017, 15:46
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. We are still busy with the investigations.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd