ABSA is just the pits!!!!!!!!

I have sent through emails numerous times to ABSA to assist in closing my account and on all 3 attempts I did not get any response. On the 30 of July, a consultant called to tell me my cheque account is in arrears and I advised her of the numerous emails ai sent but she did not seem to care because she just wanted to know when I'll pay the money. Now with the current state of economy with this COVID 19 some of is are still waiting for our UIF to come pay up hence we can't make payments. This is really annoying and irritating that one can't even close an account or at least manage to put the account under "relief" because of loss of income. On the 30th of July the amount was R1700.00 and today, the 6th of August, it's nearly doubled to R3500.00 I may not know much about bank charges but this is madness!!!!