ABSA is just showing they dont care

My mother has been trying for the last 2 weeks to obtain travel insurance from ABSA, each time she calls someone will supposedly call her back, this afternoon at 3:30 it was the same story, a cal back will be made within 10 minutes, more than an hour later and still no call. Can someone that is capable and can actually talk in a loud enough voice contact my mother and sort out her travel insurance, she has been a loyal ABSA client for over 40 years, but seeing that you dont want her business i think it is time that i look into moving her business somewhere else.<br> See to it that she is called she bought her plane ticket in December already on her credit card.