AM
Anchen Miles-Hope
1 reviews | Active since Dec 2017
04 Jul 2025, 16:03
ABSA IS INHUMANE
On 7 July 2024 I've contacted ABSA to make arrangements to pay off my debt due to the fact that I've lost my job. They've asked for an affidavit which I sent the next day. Then they asked for an expenses list, which I sent immediately. My son pays it for me. However, since then they harass me telephonically, threaten me with legal action, etc. I PAY EVERY SINGLE MONTH!!!!! Then they handed me over to Shapiro... AND I'VE BEEN BLACKLISTED. When I spoke to Shapiro they said that they've sent it back to ABSA as I am keeping to the agreement made between ABSA and me. I send lots and lots of emails weekly, calling in vain, to try and resolve this. NOBODY ASSISTS ME!!!
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
04 Jul 2025, 17:13Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply04 Jul 2025, 17:13
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
AM
Anchen Miles-Hope's updateReviewer Update
04 Jul 2025, 17:23Thank you for your prompt response. I'm waiting for your answer.
AM
Anchen Miles-Hope's update04 Jul 2025, 17:23
Reviewer Update
Thank you for your prompt response. I'm waiting for your answer.
Absa's replyOfficial
07 Jul 2025, 08:35Thanks
Best regards,
Absa's reply07 Jul 2025, 08:35
Official
Thanks
Best regards,
AM
Anchen Miles-Hope's updateReviewer Update
15 Jul 2025, 12:34And once again..... NO HELP! Nthabiseng Sibanda VANISHES FROM THE FACE OF THE EARTH. I can't reach her via email (or maybe she doesn't want to respond) neither telephonically (her phone is switched off)
AM
Anchen Miles-Hope's update15 Jul 2025, 12:34
Reviewer Update
And once again..... NO HELP! Nthabiseng Sibanda VANISHES FROM THE FACE OF THE EARTH. I can't reach her via email (or maybe she doesn't want to respond) neither telephonically (her phone is switched off)
Absa's replyOfficial
15 Jul 2025, 15:13Dear Mrs Miles, Please note that Nthabiseng is not available with no access to emails. I will attend to your matter further under the case reference C-***9. We apologise for the inconvenience caused. Thank you. Basani HlungwaneAbsa Bank Limited
Best regards,
Absa's reply15 Jul 2025, 15:13
Official
Dear Mrs Miles, Please note that Nthabiseng is not available with no access to emails. I will attend to your matter further under the case reference C-***9. We apologise for the inconvenience caused. Thank you. Basani HlungwaneAbsa Bank Limited
Best regards,