ABSA is *********** I suggest rather get the Banking Ombudsman to handle an issues with ABSA as ABSA doesn't offer help

On 15 December 2017 I received this letter from Tejal Desai at ABSA, acknowledging after they did an audit an amount of R 2429.38. was to be credited to me, as error lay with Absa. I received letter at end of December so I still paid towards it via NDPA ( debt distribution company). I ceased payment when I received NDPA statement which showed AbSa was owed nothing further. Now I received a message absa handed me over to attorneys. I phone the debt department today at ABSA. The lady was helpful, however, Standard Bank when such a issue arose, they investigated it, also they even asked for my NDPA statements to compare with their records. They resolved issue in one working day. ABSA didn't even both asking for such statements to compare with their records, instead asked me to speak to lawyer and ask absa for their statements and I do comparison. It be easier to lay the complaint with the other Ombudsman as Atleast they would investigate and not make me do investigation in an area of expertise I am not au fait with. ABSA staff meant to be au fait with such, yet choose not to assist.