ABSA IS ***********!!!!!!

I am a 29 year old lady who's been a client of ABSA since I was in primary school right through my adult year. I had a stop order account with ABSa which I stopped using around late 2018. After about 3 months I contacted their call center to close the account as I was no longer using it. I was then told that I had incurred interest charges for the 3 months I had not been crediting my account towards my stop order. I acknowledged the fact and requested to make arrangement to pay it back over 6months. The charges were amount to about R1800 at the time. When I asked how I would be making payment, i was told to continue crediting the account and would still be charged while paying back the "debt"... This did not make sence to me as I want the account closed and for me to pay them what I had owed. The consultant informed that she would enquire and get back to me with regards to how I would make payment. I then spoke to a manager named Bernice Pendle bury.(Credit officer). She failed to assist as suggested I visit my branch - When I arrived at the branch for assistance, I was told I needed to speak to the office that has initially contacted me, and therefor the bank teller called then and put me through to them. I still did not get help and ended up requesting to a manager or any one who could answer my questions and for a dispite to be logged to determine what I had agreed upon initially with the first consulant who called to make the arrangement with me and how much i owed as with each person calling me, the amount would change. The consultant assured me i would receive a call later that day. No call was received and the month ended. The second month I received a cal from ABSA legal asking me whe i would be paying back the money I owed. I asked the consultant for her details ans she hung up the phone - I call Absa back and spoke to Nqobi who told me they have no record of that however my account is indeed with their Legal department. As per my knowledge the disputed neede to be resolved and a payment arrangement to be done thereof, before the decision to refer to legal could be made....I requested she follow up on my dispute , and she said I should wait for the call , which I NEVER received - I called again a week later and spoke to her again and same information was given and that Janine would be the one calling. Called again the following week, spoke to a guy who told me Trevor in Legal would get back to me. NO CALL RECEIEVED - Finally call to follow up spoke to Delin, who told me the account was with recoveries. Next moment he say it i should call Ramashele in Legal who will assist me. IT IS SUCH THINGS THAT END UP RUINING YOUR CREDIT SCORE AND RESULTING IN BLACK LISTING. NO ONE WANTS TO TAKE RESPONSIBILITY - WHAT UPSETS ME IS THE FACT THAT I INCURED DEBT FOR TRYING TO SAVE MONEY....BUT WAS LEFT WITH A SLAP ON MY FACE. I NEED SOMEONE COMPETENT TO STEP UP AND HELP ME!!!!!!!1