Absa is incapable of figuring out their own app

Perhaps someone out there has a solution for me as Absa is incapable of operating their own bank app. When I try to do a transaction on the app a notification advises me that my profile must be updated and that I should visit a branch. So I dutifully visit the branch in Table Bay Mall. They looked at my profile and told me that according to their records, my profile is up to date. I am also told to my utter amazement that they can not help me because they are not on the same system as the bank app. I insisted that they speak to the person at the online banking customer service as I can not even get through to them by phone. I spent an hour going through the whole Fica process again, which was not necessary, but the notice that I need to update my profile remains. They told me I must have an old version of the app, again not true. At this stage, both the official in the bank and the one on the line at customer service just throw their hands in the air and tell me that they can not solve the problem. So I am still left with a bank app that I can not use and a bank that tells me they can not sort out their own app!! Any suggestions from a clever person on how I can solve this if Absa admits that it is above their capabilities?