ABSA IS HEARTLESS

I have ABSA Life Policy I submitted a claim on the 6th of October until now I keep on phoning and being told it will be escalated to Finance Dept I mean really???? I'm banking with absa for years I'm up to date with my Premiums I'm so so hurt and traumatized by ABSA as if loosing my younger sister is not painful enough. I'm disgusted by their service 180 has passed still waiting for them how on earth AM I SUPPOSE TO BURY MY SISTER