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Ashley D
1 reviews | Active since Nov 2017
05 Aug 2021, 13:18
Absa is gpin backward
There shouldnt even be a rating allowed for absa in springs mall... Spend hours at the branch in.. There is no staff there.... The busiest parts of the bank needs more counters... It takes hours to collect to just collect a card, absa does not aim to improve customer service... U wait aimlessly wasting ur time or the whole day even... Just to gwt a card.. This is such a waste of life... Absa should try like other bank to improve the service its so bad.. Its could be a joke
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Ashley D's updateReviewer Update
05 Aug 2021, 13:20Wish i could edit the above but who cares...
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Ashley D's update05 Aug 2021, 13:20
Reviewer Update
Wish i could edit the above but who cares...
Absa's replyOfficial
05 Aug 2021, 16:39Dear Ashley Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Best regards,
Absa's reply05 Aug 2021, 16:39
Official
Dear Ashley Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Best regards,
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Ashley D's updateReviewer Update
21 Aug 2021, 10:17Dear Venessa Crowe...
I was called by absa, in regards to my review... But note i went into the bank initially to get my cell phone changed becoz it cannot be done over the phone... I spent hours.. And lo n behold the OTP's go to my old phone number...,,, absa is soo bad its not funny.... The manager is not in the person replacing her will. Be 20 mins... I cannot be assisted becoz my card is not with me... Called 3D secure assist i spoke to Thato... Who's supervisor is also not availed to do an override, is absa so useless Iam so sorry but u guy are frustrating to the core... I spoke to Livhuwani khwekhwe who said bring all your banking to absa, pay of and build with us... I paid of but to bring my banking to absa i will never... Im not thinking about closing this last reminding card with absa... Its pathic...
I was called by absa, in regards to my review... But note i went into the bank initially to get my cell phone changed becoz it cannot be done over the phone... I spent hours.. And lo n behold the OTP's go to my old phone number...,,, absa is soo bad its not funny.... The manager is not in the person replacing her will. Be 20 mins... I cannot be assisted becoz my card is not with me... Called 3D secure assist i spoke to Thato... Who's supervisor is also not availed to do an override, is absa so useless Iam so sorry but u guy are frustrating to the core... I spoke to Livhuwani khwekhwe who said bring all your banking to absa, pay of and build with us... I paid of but to bring my banking to absa i will never... Im not thinking about closing this last reminding card with absa... Its pathic...
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Ashley D's update21 Aug 2021, 10:17
Reviewer Update
Dear Venessa Crowe...
I was called by absa, in regards to my review... But note i went into the bank initially to get my cell phone changed becoz it cannot be done over the phone... I spent hours.. And lo n behold the OTP's go to my old phone number...,,, absa is soo bad its not funny.... The manager is not in the person replacing her will. Be 20 mins... I cannot be assisted becoz my card is not with me... Called 3D secure assist i spoke to Thato... Who's supervisor is also not availed to do an override, is absa so useless Iam so sorry but u guy are frustrating to the core... I spoke to Livhuwani khwekhwe who said bring all your banking to absa, pay of and build with us... I paid of but to bring my banking to absa i will never... Im not thinking about closing this last reminding card with absa... Its pathic...
I was called by absa, in regards to my review... But note i went into the bank initially to get my cell phone changed becoz it cannot be done over the phone... I spent hours.. And lo n behold the OTP's go to my old phone number...,,, absa is soo bad its not funny.... The manager is not in the person replacing her will. Be 20 mins... I cannot be assisted becoz my card is not with me... Called 3D secure assist i spoke to Thato... Who's supervisor is also not availed to do an override, is absa so useless Iam so sorry but u guy are frustrating to the core... I spoke to Livhuwani khwekhwe who said bring all your banking to absa, pay of and build with us... I paid of but to bring my banking to absa i will never... Im not thinking about closing this last reminding card with absa... Its pathic...
Absa's replyOfficial
23 Aug 2021, 09:57Dear Ashley As per my email response to you, I have taken the matter up further with the branch and will update you accordingly. Regards, Vanessa Crowe
Best regards,
Absa's reply23 Aug 2021, 09:57
Official
Dear Ashley As per my email response to you, I have taken the matter up further with the branch and will update you accordingly. Regards, Vanessa Crowe
Best regards,