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PHINDILE M

1 reviews | Active since Nov 2016

01 Nov 2019, 12:49

Absa is going to loose customers because of Jacques Van Niekerk

I would really like to thank Mthonga Mazibuko the Property Control for all the efforts he has made, I really appreciate the support he gives customers and loyalty he has for absa. I really pray he gets a better job with a good bank.

The problem I have is not resolved because of Jacques Van Niekerk, he is home evaluator. This guy is so self absorbed and he disrespected me. He does not ask home owners questions about their property, he just make assumptions. I have invested so much in my property, Jacques Van Niekerk ruined my life. Absa is going to loose lots of customers because of this guy, I really want nothing to do with absa.

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Replies (2)
Absa
Absa's reply01 Nov 2019, 14:38
Official
Dear Phindile,
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.  
 
Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd

Absa
Absa's reply04 Nov 2019, 13:54
Official
Hi Phindile,

We sent emails for your attention requesting additional information for further assistance. Please reply back in order for us to assist you further.

Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd