Absa is giving me more problems than solutions.

Previosly i have written a review my complain ref was C-***0 but the matter was closed before the matter was solved got emails from Daphne le Grange (Specialist Case Managers Customer Value Management)Stating i should call back which i did and i could not get hold of her. Wrote her an email again on the 04/06/2020 where i did not get any reply Now i am experiencing double debit orders on my cheque account for my personal loan. Going to the branch each time is taking my time and money where i dont even get help.People are not doing their jobs.