ZB
Zonke B
1 reviews | Active since Apr 2018
17 Oct 2022, 15:08
Absa is frustrating
I'm so frustrated with Absa.My 74 year old Grandmother has been waiting for her Absa insure payout It's been over 30 days now.The time they wanted her to submit documents they called her a million times.Now that we have submitted there is 0 communication.Calling the retention it's money and time wasting.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
17 Oct 2022, 18:23Dear Customer,
Thank you for bringing this matter to our attention your reference number is C-***4. Kindly provide us with your grandmother's policy number and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to have more information.
What type of insurance does your grandmother have and what is the payout for?
Looking forward to your response. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention your reference number is C-***4. Kindly provide us with your grandmother's policy number and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to have more information.
What type of insurance does your grandmother have and what is the payout for?
Looking forward to your response. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply17 Oct 2022, 18:23
Official
Dear Customer,
Thank you for bringing this matter to our attention your reference number is C-***4. Kindly provide us with your grandmother's policy number and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to have more information.
What type of insurance does your grandmother have and what is the payout for?
Looking forward to your response. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention your reference number is C-***4. Kindly provide us with your grandmother's policy number and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to have more information.
What type of insurance does your grandmother have and what is the payout for?
Looking forward to your response. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
ZB
Zonke B's updateReviewer Update
17 Oct 2022, 18:30I'd no ***
Policy number *** and ***.Its EN Balnati and BM Chivambo.
Not really sure their property was financed by Absa .It's fully paid now .
Policy number *** and ***.Its EN Balnati and BM Chivambo.
Not really sure their property was financed by Absa .It's fully paid now .
ZB
Zonke B's update17 Oct 2022, 18:30
Reviewer Update
I'd no ***
Policy number *** and ***.Its EN Balnati and BM Chivambo.
Not really sure their property was financed by Absa .It's fully paid now .
Policy number *** and ***.Its EN Balnati and BM Chivambo.
Not really sure their property was financed by Absa .It's fully paid now .
Absa's replyOfficial
18 Oct 2022, 13:15Thank you
Best regards,
Absa's reply18 Oct 2022, 13:15
Official
Thank you
Best regards,