Absa is for pits, I cannot access my money.

I have been using cheque account and decided to change to savings account, on the 19/10/23 I was assisted by Dikie de Lange at first she struggled to change the account and asked me to transfer funds into the account and I did.

When I left the branch I had R13 and some odds which was carried over from the cheque account.

Later that day I received my refund from Checkers which was loaded on the 17/10/23, but to my surprise my account was showing R0.00 even though I have money.

I then decided to transfer R25 from Capitec just to see what could be the problem, still the account was showing R0.00.

On Saturday, I called the call center to enquire about the ordeal, I was informed that my account is on hold and I needed to visit the branch.

On the 23/10/23 I visited the branch and was again assisted by Dirkie, who happened not to know what could be the cause of the problem. She then decided to call the call center, and was given an email address which I had to use in order for my funds to be released in 24 hours or so.

I told her that my husband had changed his account also but was assisted by a different person and encountered no problem whatsoever. I told her that I needed the money to buy formula for my 3 month old baby, she didn’t seem to care as she was focusing on the more important white client that had an appointment. So to me, it portrayed that my case was not as important as the white male client because I am black.

I asked for the manager and she told me to wait for him outside his office, I was furious and even cried due to the treatment that I received. She clearly showed no empathy at all even though she was the root of the problem.

I waited for the manager with my crying baby who was really hungry and restless, eventually the manager assisted and tried to do damage control. Still the funds were inaccessible, he then told me to wait at least for overnight maybe they will clear. I am still waiting as in now, my account is still showing R0.00 and at this state I want to close my account and move somewhere else, because clearly even when my salary is paid it will be inaccessible.