ABSA is finished!

<p>When I went to ABSA about 3 weeks ago to do some international banking for my course of study in the U.S., I was warned by my father that the bank is currently in some kind of financial trouble. He was right, because I have never experienced such pathetically useless service as I have been receiving from them since that day.</p> <p> </p> <p>I have been trying to pay my tuition here in the States for over a week now, but every couple of days the people at this bank have a new story as to why it is not working. I have been communicating with two of the bank's employees throughout this gut-wrenchingly frustrating ordeal. Namely, Jerry Sebela and Judith Phalatse, both of whom have now dismissed me and referred me to an unreachable contact in their company. They seem to just be happy to have washed their hands of me and my query even though I am still yet to be helped.</p> <p> </p> <p>I have been attempting to make an online transfer of funds to my school's account since my first week here, but it has simply not been working. After struggling to setup my online banking for about a week, Judith took me through the process of making an international transfer step by step over the phone only for me to discover that my efforts were in vain due to a requirement by ABSA that I send them an invoice and acceptance letter from my school. This became apparent almost a full week later. When I asked her why she didn't mention this caveat before, she simply dodged the question and assured me that she would solve the problem if I send said documents. After sending the documents I finally received a receipt confirming that a transfer had been made. But lo and behold, the amount they transferred was wrong! I quickly informed Jerry of this grave error, but he angrily dismissed me and told me to take it to Judith, who also angrily dismissed me and told me to reply to the email address that sent me the receipt/confirmation. It turns out this was an automated email. She was so unwilling to help me that she saw fit to refer me to an automated email address!!! I still haven't been helped.</p> <p> </p> <p>I am absolutely livid at the shocking service I have received from ABSA in the past few weeks. This is totally unacceptable! Service providers like this should no longer be operational. It's as simple as that.</p>