Absa is failing me.

Good day ,I was in hospital f om 23 January till now and lost my phone during the accid not. I just saw this email now. Im a traditional healer and Herbalist so people come and buy at my store n some do so online. I do not recall the client until I check my books when I'm discharged.

I downloaded my app on this new phone but it says account empty while I know there is money. When i checked emails i was told that a R630 which entered my account via atm payments was reported as *****. Im a businessman who has a herbal store anx some orders arrive late to customers who report but after gettkng their orders dont fix the matter and im left with an inactive account which now leads to my family starving.