jW
james W

1 reviews | Active since Jun 2014

31 Aug 2021, 14:31

ABSA is Evil, Plain and Simple

So let me share my experience with this heartless company. Back in 2017 I was admitted into hospital due to attempted suicide due to being retrenched, having lost my family through divorce, my home, my car, everything. I went into the Branch in Table Bay Mall to ask for help. To ask ABSA to stop charging me bank fees until I could work again, and pay my account. The bank manager promised me that with the documents I provided (Proof of retrenchment and letter from my psychiatrist) that she would get ABSA to stop incurring interest on my bank account and credit card. This never happened. Instead, ABSA continued and put me further into debt. They didnt give a sh*t. I was harrassed by the creditors every day, sometimes 3-4 times a day. I told them each time, please give me time. They didnt listen. They kept me spiraling in debt, and harrassing me every step of the way. When I eventually found work, I paid my debt back religiously every month, but the harassments continued. Then in November 2020 I got retrenched again from the pandemic. I again informed ABSA, who once again showed their heartless nature by telling me that I must at least pay something. I couldnt even afford food. I lost my home again, and had to live in a centre. They didnt care. I am still unemployed, and I paid what little I could, with paying over R2500 in July. But again, their debt collections company calls me 3-4 times each day to harrass me. Each day I must be reminded by this cold, heartless, ruthless company just how poorly they give a damn. I am clinically depressed, and this constant harassments and reminder only further exacerbates that. I am trying to pay, I am trying to keep my head above water, I am trying to survive every day, but this company can go to HELL. I will never be a client. I will never care for this company, and I hope they eventually get what they deserve. You are EVIL ABSA. I pray to God for your mercy, but you deserve none. The last few months has made me suicidal, and they are relentless, even though they could have helped me back in 2017. No, they only care for their money. I am trying to pay you so that I never have to deal with you again. I have tried to sell all that I own to pay you, just so that I never have to take another call. I am so sorry that I ever was a client.

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Replies (3)
Absa
Absa's reply31 Aug 2021, 20:08
Official
Dear James Wernich
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 
jW
james W's update31 Aug 2021, 20:11
Reviewer Update
Email: ***
ID: ***
Absa
Absa's reply09 Sept 2021, 13:17
Official
 Dear  MR JJ Wernich   

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is  C-***4 .

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care