JP
Joe P
1 reviews | Active since Nov 2015
18 Jun 2021, 07:27
ABSA is eroding shareholder value
Why on earth would ABSA send three SMS's for every transaction made. SMS's are sent from ***, *** and *** for every transaction. I spoke to the branch but as expected nothing happened. Surely this is not necessary. One would suffice.With the banks in dire straits and costs should be saved you are eroding shareholder value by wasting funds on unnecessarily expenses.
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Absa's replyOfficial
18 Jun 2021, 09:04Dear Joe, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply18 Jun 2021, 09:04
Official
Dear Joe, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,