MM
Mduduzi M
1 reviews | Active since Aug 2019
10 Oct 2023, 09:03
absa is double charging me for checkers transactions
I have been monitoring my transactions on the credit card i have noticed that with checkers transactions i get 1 uncleared transaction but balance get deducted then later on it get charged but the uncleared amount never gets refunded back as far as i know checkers puts a hold on the account but the money never leaves the account then it gets refunded when the actual charge is made but in my case i am double charged, i have uncleared amounts from September and they were charged at a later stage but the uncleared were never refunded
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Replies (1)Absa's replyOfficial
10 Oct 2023, 12:24Dear Mduduzi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply10 Oct 2023, 12:24
Official
Dear Mduduzi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
