AR
Ant R
1 reviews | Active since Mar 2017
15 Feb 2019, 10:57
absa is disgraceful
well up absa. from a long fight, argument, so much airtime your consultants drop the freaken call in my ear every single time. i just moved over to you guys from fnb premier after two weeks of begging for updates, today is day 8 since i app**** for a credit card, i still have not received any feedback. call your rude ass credit consultants that are *********** of doing their work and shouting at a customer only to have the call dropped when i ask for her name. I REGRET MOVING AND ADVISE EVERYONE READING THIS TO FIND A BANK THAT WANTS TO SERVE CLIENTS.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
15 Feb 2019, 13:30Hi Antonio,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact before end of day 19 February 2019.
Thank you.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact before end of day 19 February 2019.
Thank you.
Best regards,
Absa's reply15 Feb 2019, 13:30
Official
Hi Antonio,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact before end of day 19 February 2019.
Thank you.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact before end of day 19 February 2019.
Thank you.
Best regards,
AR
Ant R's updateReviewer Update
18 Feb 2019, 13:03funny how you say 19 feburuary here yet you tell me by monday(today) and when i ask for a follow up i receive no response. true customer care agents, absa is absolutely the best, most wonderful bank in the whole world! so wonderful they could care less about new clients.
AR
Ant R's update18 Feb 2019, 13:03
Reviewer Update
funny how you say 19 feburuary here yet you tell me by monday(today) and when i ask for a follow up i receive no response. true customer care agents, absa is absolutely the best, most wonderful bank in the whole world! so wonderful they could care less about new clients.
AR
Ant R's updateReviewer Update
18 Feb 2019, 14:18funny how you say 19 feburuary here yet you tell me by monday(today) and when i ask for a follow up i receive no response. true customer care agents, absa is absolutely the best, most wonderful bank in the whole world! so wonderful they could care less about new clients.
AR
Ant R's update18 Feb 2019, 14:18
Reviewer Update
funny how you say 19 feburuary here yet you tell me by monday(today) and when i ask for a follow up i receive no response. true customer care agents, absa is absolutely the best, most wonderful bank in the whole world! so wonderful they could care less about new clients.
Absa's replyOfficial
18 Feb 2019, 14:43Hi Damian,
Thank you for your posting. Not sure who advised you of Monday. As per my response to you dated the 15th February'19, we will be in contact before end of day 19 February'19. Thank you.
Thank you for your posting. Not sure who advised you of Monday. As per my response to you dated the 15th February'19, we will be in contact before end of day 19 February'19. Thank you.
Best regards,
Absa's reply18 Feb 2019, 14:43
Official
Hi Damian,
Thank you for your posting. Not sure who advised you of Monday. As per my response to you dated the 15th February'19, we will be in contact before end of day 19 February'19. Thank you.
Thank you for your posting. Not sure who advised you of Monday. As per my response to you dated the 15th February'19, we will be in contact before end of day 19 February'19. Thank you.
Best regards,
AR
Ant R's updateReviewer Update
18 Feb 2019, 15:09my name is antonio, not damian. i will attach a picture.
AR
Ant R's update18 Feb 2019, 15:09
Reviewer Update
my name is antonio, not damian. i will attach a picture.
AR
Ant R's updateReviewer Update
18 Feb 2019, 15:18luckily i cant upload pictures of the email - it doesnt allow me to. do not call your clients ***** either, it just pushes them further away. go and read your emails. i can mention the email adresses here if you want to go ahead calling me a ****? then you can investigate?
AR
Ant R's update18 Feb 2019, 15:18
Reviewer Update
luckily i cant upload pictures of the email - it doesnt allow me to. do not call your clients ***** either, it just pushes them further away. go and read your emails. i can mention the email adresses here if you want to go ahead calling me a ****? then you can investigate?
AR
Ant R's updateReviewer Update
19 Feb 2019, 11:46update: Today absa required more documents, which i sent. the email noted that it would be finalized immediately, after sending it, i hear tomorrow. this is really dissapointing on absas side, because it is becoming a timorrow tomorrow the next day situation.
the person handling the case also does not reply to emails, but rather replies when they feel fit to tell me tomorrow or the next day.
i will be posting another article, and posting it on social sites if this is not sorted out by day end today.
AR
Ant R's update19 Feb 2019, 11:46
Reviewer Update
update: Today absa required more documents, which i sent. the email noted that it would be finalized immediately, after sending it, i hear tomorrow. this is really dissapointing on absas side, because it is becoming a timorrow tomorrow the next day situation.
the person handling the case also does not reply to emails, but rather replies when they feel fit to tell me tomorrow or the next day.
i will be posting another article, and posting it on social sites if this is not sorted out by day end today.