ABSA is depressing to say the least!!!

We opened an ABSA Business account in 2021 for our business using the online platform.

the business grew from a R40 000 per annum turnover to an over R2 000 000 per annum turnover business without the assistance of the said bank.

We tried to contact the banker that was allocated to us (Ayanda Gogotya) so to add another partner as a signatory and failed for over a year until one lady (who realized that we've been to the branch countless times seeking our banker) managed to helped us in this regard.

We have recently visited the Alberton branch and for the first time we met with our banker (Ayanda Gogotya) and did a credit application through him which proved to be the most depressing exercise. The man has put in 0% effort in communicating any progress of our application.

I have had to call him on many occasions to find out the status of our application. The man claims that he doesn't have the correct contact details of any of the signatories hence he hasn't made any contact with us.

He first informed us that the application will need motivation since there was a missed premium on our account. I called him a couple of days later to find out the status of the application after he submitted his motivation and he told us that it was sorted with the credit manager and the only issue is the onboarding of the account (since it was opened online). I called the man again a couple of days later to find out the progress of the application and with every call I make to him he claims that he has been trying to get hold of us using the incorrect cellphone numbers. (Only he knows where the 2 numbers he's been dialing where he got the from but I suspect its just an excuse for his lack of communication).

He has however told us that the application was unsuccessful and would need us to submit Financial statements and management accounts for an overdraft facility.

We have never asked anything from this bank and we paying exorbitant charges every single month. The only time we turn to them for assistance they giving us the run around, they just ran short of asking us Jesus's birth certificate for an overdraft facility.

I have threatened to leave the bank and he said its fine I can do so... Clearly we mean nothing to this institution that doesn't even have our contact details!!!