EB
Estelle B

1 reviews | Active since Dec 2019

20 Dec 2019, 10:37

Absa is delivering UNACCEPTABLE internet banking service this year !

Absa has been more OFF than 2 hours now. You cannot use your telephone or online banking. Cannot transfer money to staff for ANY purchases. They cannot fill the vehicles with fuel, because the office cannot transfer money into their accounts.

I dont know what Absa has been doing this year !!!!!!!!!!!!!! We are Absa clients since Volkskas & Trust Bank merged.

This year Absa is off MORE than it is on, this happens daily that the system is off at certain times.

This has NOT been the case over the past years, however Absa is doing something wrong this year, or employing people that are not CAPABLE of letting Absa deliver a service that is paid for !!!!!

This is TOTALLY unacceptable !

Even when it is MONTH END, then ABSA is OFF, we cannot pay the salaries on time, and have to sit the whole day trying to access INTERNET banking.

0
Replies (1)
Absa
Absa's reply20 Dec 2019, 13:23
Official
Dear Estelle Peyper Barnett Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards,Rezona Louw Group Customer Care